Refund policy
At Goodnewss.in, customer satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, we’re here to help.
Return window
You can request a return within 7 days of delivery. After 7 days, the return option is no longer available for that order.
Eligible items
To be eligible for a return, the item must be unused, in its original condition and original packaging, with all tags, labels and accessories included. Products that show signs of use, damage or tampering will not be accepted.
Items marked “Final sale”, along with perishable goods and personal care items, cannot be returned. Ineligible items will not appear as returnable when you request a return.
How to request a return
- Sign in to your account on goodnewss.in, and open Orders.
- Open the delivered order and select Request return.
- Choose the item(s) you want to return (one product, several or the whole order) and the quantity.
- Select the reason for the return.
- Add a note with any details that will help us review your request.
- Submit your request.
Cash on Delivery orders: please write your UPI ID, or your bank account number, IFSC code and account holder name, in the note. We need these to send your refund. If they are missing, we will contact you for them, which may delay your refund.
Before you submit
By requesting a return, you confirm that the product is unused, undamaged and in its original condition with the labels intact. You understand that the return is subject to inspection and verification by Good Newss.
You also understand that your refund will be initiated only after the returned product has been received by Good Newss and has passed the applicable verification process. Once approved, the refund will be processed within 2–3 business days.
What happens next
- Request review: we review your request and notify you whether it has been approved or declined. You can track its status on the order page in your account.
- Pickup: if approved, we will share return instructions and arrange the pickup.
- Return shipping: Return pickup is free of charge.
- Inspection: once the item reaches us, we inspect it.
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Refund: if the item passes inspection, we process your refund within 2–3 business days:
- Prepaid orders are refunded to the original payment method.
- Cash on Delivery orders are refunded to the UPI ID or bank account you provided.
Original shipping fees, if any, are non-refundable.
Damaged, defective or incorrect items
If you received a damaged, defective, incorrect or wrong colour or variant item, choose the matching reason when you request your return, within the same 7-day window. Depending on availability, we may offer a replacement instead of a refund.
Our rights
We reserve the right to decline a return or refund if the product does not meet these criteria or appears to have been used or misused.
By placing an order with Goodnewss.in, you agree to this Return and Refund Policy.
Contact
Goodnewss.in
Email: nishilta@goodnewss.in
Phone: +91 89560 56098